Frequently Asked Questions
Orders
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Can I cancel or modify my order?
Orders can only be cancelled or modified within 24 hours of placement. Please contact us immediately at support@ljwarehouse.com if you need to make changes.
Shipping
How long does delivery take?
Delivery times depend on the supplier's location:
- From China: 10–20 business days
- From USA: 7–14 business days
Do you ship internationally?
We currently ship to the Philippines. For other destinations, please contact us.
Will I receive a tracking number?
Yes! Once your order is shipped, you will receive a tracking number via email.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Please visit our Returns and Refunds page for full details.
What if I received a damaged item?
Contact us immediately with a photo of the damaged item and your order number. We will arrange a replacement or refund.
Payments
What payment methods do you accept?
We accept secure online payment methods available at checkout.
Contact
How can I reach customer support?
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM | Saturday, 9:00 AM – 1:00 PM